Telemedicine is having a moment. How can patients make use of the growing industry?

Lucien Bruggeman • March 28, 2020

Telemedicine is having a moment. How can patients make use of the growing industry? 


A mask and an iPad. That’s what a patient displaying symptoms associated with the novel coronavirus is handed when they arrive at Thomas Jefferson University Hospital in Philadelphia.

From an isolation room, the patient can then use their iPad to video chat with a remotely-located nurse practitioner who can evaluate their symptoms and determine next steps -- all without a face-to-face interaction. The process is called tele-triage, and it is just one of several ways telehealth is revolutionizing patient treatment in the coronavirus era.

From symptom-checking text bots to more traditional video chat consultations, telemedicine is having a moment -- and it’s a moment industry leaders say is a longtime coming.

"This crisis has supercharged interest and opportunity in telehealth on both the patient side and the provider side," said Dr. Ryan Arnold, an Omaha-based orthopedic surgeon at OrthoNebraska. "I feel like this is accelerating a trend that was going to happen regardless. And it’s going to be here to stay on the back end."

MORE: How telehealth can help fight novel coronavirus
Medical professionals across the board agree that broad-scale telemedicine could help solve many of the problems confronting the American health care system as it struggles to stay afloat amid the crush of COVID-19 cases.

"What telehealth can do is help both the clinicians as well as the consumer have access to service without actually getting exposed to the virus," said Ann Mond Johnson, CEO of the American Telemedicine Association (ATA). "It mitigates the risk. So in that regard it’s incredibly valuable."

Physicians have already begun using telemedicine to communicate with patients remotely via video chat. Patients who do so are less likely to contract or transmit the disease than if they were to visit the doctor’s office in person. Dr. Danielle DeHoratius, a dermatologist in Pennsylvania, began consulting patients this way soon after the coronavirus outbreak. One of her patients contacted her about a rash around his eyes, and said he had come into contact with the virus.

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